KKNOW HOW LLC has the experience you need.


Kathy Koultourides, CPLP® Founder and Principal

Mission: To contribute to the success of my clients by providing learning solutions that produce business results Guiding Principles:

  • Ensure that all performance improvement initiatives are defined by solid business outcomes
  • Create training that emphasizes application and prepares the learner to put their learning to work
  • Link follow-through to support transfer and application of learning and drive active support of managers
  • Document results to ensure that the performance improvement investment is producing an adequate return
  • Do everything with integrity

Kathy Koultourides utilizes her strong background in learning and organizational development to generate and save businesses millions of dollars by guiding them on how to best improve processes and performance through learning and talent development strategies.

Kathy served as Vice President, Global Sales Force Development for Univar, a global chemicals distributor located in Seattle, WA where she architected the overall vision, strategy and roadmap for sales training and talent development. She was instrumental increasing sales 7%, quadrupled sales in Mexico and reduced annual expenses by half million dollars. Prior to that she served as Learning and Talent Development Director at Republic Services in Phoenix, AZ where she played an integral role managing organization-wide change during a $13 BN merger, and was a key contributor to increasing annual revenues $10 MM. She also served as Director of Sales Training and Performance Improvement at Aramark Uniform Services in Burbank, CA where she developed and managed an award-winning blended sales training program that increased sales of new hires 60%.

Her training curricula includes:

  • Targeted Interviewing
  • Performance Coaching
  • Leadership Development
  • Employee Onboarding
  • Negotiation SKills
  • Behavior Styles & Communication
  • Consultative Selling Skills
  • Strategic Selling Skills
  • Cold Calling Skills
  • CRM Training
  • Time Management
  • Customer Service SKills

Kathy began her career as a sales representative at Wells Fargo Alarm Services in Chicago, IL where she was progressively promoted to sales management and general management roles before ultimately selected to head up the company’s sales training academy in Philadelphia, PA.

Kathy earned her Certified Professional in Learning and Performance Certificate™ from the Association of Talent Development as a one of the credentials’ Pilot Pioneers in 2006.

Kathy is accomplished in a wide range of training techniques, such as classroom instruction, web-based instruction, self-study programs, experiential learning, as well as train-the-trainer certification, and training program design and development.

Featured in Prendismo's Business Insight Collection

Negotiation, Sales, Leadership, and Gender Issues in business.

Testimonials

See what our clients have to say

"We were introduced to KKNOW HOW LLC recently, as our company, Creative Human Resources Concepts, LLC, was seeking a Training Expert. As we worked with Kathy Koultourides, we found her to be an excellent leader and professional, with many key attributes that are rare in today's society. Those who work with Kathy, will find a true caring partner that wants nothing more than success for her client and the people she works with. We highly recommend KKNOW HOW LLC to any training project needed and we look forward to continuing working with Kathy, and her firm KKNOW HOW, on many other projects"

Rosa Roy - President/CEO
Creative Human Resources Concepts, LLC

Kathy has been a true blessing to our team. Her expertise in sales and negotiation was just what we needed to take our business to the next level.

Carey Beck - Web Design